Refund policy
Return & Refund Policy
Our commitment is to your skin's radiance. We stand behind the purity and quality of every product we curate at Busan Essnce. We hope you love your purchase, but we understand that sometimes things don't work out.
If you are not fully satisfied, we're here to help.
Our 30-Day Promise
We have a 30-day return policy. This means you have 30 days after the delivery date of your item to request a return.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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The item must be in the same condition you received it.
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The item must be unopened, unused, and with all original seals intact.
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The item must be in its original packaging.
For hygiene, safety, and purity reasons, we cannot accept returns on any products that have been opened or used.
How to Start a Return
To start a return, please email us at pamgmt@busanessnce.com
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In your email, please include your Order Number and the reason for your return.
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If your return is accepted, we will provide you with detailed instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Customers are responsible for the shipping costs associated with returning an item.
Return shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damages and Issues
Your trust is everything to us. Please inspect your order as soon as you receive it.
If your item is defective, damaged, or if you received the wrong item, please contact us within 7 days of delivery at pamgmt@busanessnce.com To help us resolve this quickly, please include your Order Number and a photo of the issue.
If the error is on our part, we will cover the return shipping costs and send you a replacement or issue a full refund.
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If approved, you will be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. The original shipping costs from your order will not be refunded.
Non-Returnable Items
The following items are considered Final Sale and cannot be returned:
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Opened or used products.
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Items purchased on Sale or Clearance.
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Gift Cards.