Shipping policy

 

We know you are excited to receive your Busan Essnce ritual, and we are committed to getting it to you as smoothly as possible.

 

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be longer during peak periods or sales events.

U.S. Domestic Shipping (50 States)

We offer shipping to all 50 US states.

  • Standard Shipping (3-7 Business Days Estimate): Shipping charges for your order will be calculated and displayed at checkout.

  • Free Standard Shipping: We are happy to offer free standard shipping on all U.S. orders over $100 USD.

Please note: Shipping times are estimates provided by the carrier (e.g., USPS, UPS) and are not guaranteed. Shipping times begin after your order has been processed and shipped.

International Shipping

We are happy to offer international shipping to our community outside the United States.

  • Shipping charges for your international order will be calculated and displayed at checkout.

  • International shipping times vary by destination and carrier but are typically 7-21 business days.

CRITICAL: Your Responsibility for Customs, Duties, and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

Busan Essnce is not responsible for these charges if they are applied. These charges are 100% your responsibility as the customer.

We are not responsible for any delays due to the customs process in your country. By placing an international order, you agree that you are responsible for all import fees.

 

Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number. You can use this to check your order's status. Please allow 24-48 hours for the tracking information to become available.

 

Lost, Stolen, or Damaged Packages

Once an order is handed over to the shipping carrier, Busan Essnce is no longer liable for the package.

Busan Essnce is not responsible for any packages that are lost, stolen, or damaged after they have been marked as "Delivered" by the carrier.

If your tracking information shows your package was delivered but you have not received it, please contact the shipping carrier (e.g., USPS, UPS) directly to file a claim. We will do our best to assist you, but we are not responsible for replacing or refunding lost or stolen orders.

 

Incorrect Shipping Address

It is the customer's responsibility to ensure the shipping address is entered correctly at checkout.

Busan Essnce is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange for re-shipment at the customer's expense.

Contact Us

If you have any further questions about your order, please contact us at: busanessence.us@gmail.com